Frequently Asked Questions
Frequently Asked Questions
For technical support, please e-mail firstname.lastname@example.org or call 1-800-274-9390.
Where does Learning • Technology • Design 2017 take place?
LTD 2017 took place entirely online in real time, live through the Internet, and all live online sessions were recorded. Access to the recordings from Learning • Technology • Design 2017 is now available for purchase, and purchasers will have access through May 31, 2017. Travel is not required for you to participate. All sessions and the exhibit hall are accessed through a conference Web site. Registered participants/organizations will be provided with log-in access after registration.
All aspects of LTD, including audio, will be Web-based. Be sure that your computer is equipped with speakers so you can hear the presenters. Please see the section “What are the system requirements for participating?" for more details.
Who should participate?
Learning • Technology • Design is for anyone who works in the business of lifelong learning, continuing education, and professional development and who wants to find better ways to engage learners and create lasting impact through the effective use of technology. The content is most suited for individuals at an intermediate to advanced level of knowledge when it comes to the use of technology to enable and enhance learning. While we do not necessarily discourage beginners from purchasing access to the recordings, we did not cover basic terminology (e.g., learning content management system or SCORM) or concepts (e.g., hybrid events or blended learning) during the sessions.
What types of sessions are included?
The conference includes general opening and closing sessions and concurrent breakout sessions. A virtual exhibit hall is also be available.
- General sessions: General sessions feature live-streaming broadcasts. You see the speakers and their slides (if any). Sound is projected through your computer's speakers (or through a sound system in your conference room should there be a number of participants). If attending the session live, you have opportunities to pose questions and make comments to the presenters via a chat feature.
- Concurrent breakout sessions: Concurrent sessions feature speakers from across the country who present from their own offices or organizations. Concurrent sessions are provided through a Webinar format; you see slides and hear the speaker’s voice through your computer’s speakers (or through a sound system in your conference room should there be a number of participants). You do not see the speaker(s). If attending live, the sessions include interactive features such as polling questions, question and answer periods, and provide opportunities to interact with other participants via a chat feature.
- Exhibit hall: The exhibit hall features booths where participating companies can share resources about their learning products and services and connect with the conference attendees. In addition to a virtual exhibit booth, participating companies also offer short demonstrations of their platforms or products. The virtual exhibit hall is an important way in which LTD delivers on the goal of helping conference attendees find new and better ways to engage learners and create lasting impact through the effective use of technology.
All live online sessions were recorded, and access to the recordings from Learning • Technology • Design 2017 is now available for purchase.
What are the registration options?
You may purchase an individual registration or an organizational registration to access the recordings from Learning • Technology • Design 2017. Purchasers have access to the recordings through May 31, 2017.
Individual registration provides access for one person to view the recordings. The participating individual creates log-in credentials to access the conference Web site during registration.
An organizational registration provides access for up to five people at the same organization to view the recordings. One participating individual creates log-in credentials during registration. After registration, that individual will be e-mailed a coupon code to allow up to four colleagues to register at no additional charge. The five individuals from the organization may each log in and participate from their own computers, or some or all may gather to view recordings together.
Note: Organizational registration for the live online conference closed end of day February 27. Individual registration for the live online conference closed when LTD started on March 1. Individual and organizational recordings-only registration options are available for purchase through May 15. Purchasers have access to the recordings through May 31.
What if I could not attend the live conference?
All sessions were recorded and are available to those who registered before the live conference started. If you did not register before the live conference started but wish to view the recordings, you may purchase an individual registration or an organizational registration to access them. Recorded sessions include slides, handouts, and any other presentation materials provided in the live session. Recorded sessions are available to view an unlimited number of times until May 31, 2017.
What is the refund policy?
While no refunds are available for Learning • Technology • Design, you may transfer your registration to another individual.
Will I receive written confirmation of my registration?
Yes, registrants receive an e-mail confirmation shortly after registration. To ensure you receive e-mails about LTD, please make sure that tagoras.com and commpartners.com are added to your address book, safe sender list, or whitelist.
If I purchase registration for my organization, how do my colleagues get access?
We will follow up within two business days of your purchase of an organizational registration with a coupon code good for four uses. This code can be shared with up to four colleagues so they can register themselves (at no additional charge) for access to the conference.
I purchased an individual registration but would like to convert that to an organizational registration. Is that possible?
Is this conference eligible for CAE credit?
Tagoras, the host of Learning • Technology • Design, is a CAE Approved Provider (www.whatiscae.org), and participation in the live online sessions that are part of Learning • Technology • Design can be used to fulfill the professional development requirements to earn or maintain the Certified Association Executive credential. Please note that viewing the archived recordings is not eligible for CAE credit.
What are the system requirements for participating?
Please ensure your organization meets hardware, software, and bandwidth requirements well in advance of the start of Learning • Technology • Design. Work with your IT staff or consultant to ensure you are ready to access all elements of the LTD before it begins.
System Requirements to View Live Streaming Programs
Please ensure your organization meets hardware, software and bandwidth requirements well in advance of the webcast, consult with your IT staff or consultant to ensure you are ready and available to access all elements of the event before it begins.
Step 1: Browser Tests
Please take the following browser test for the General Opening & Closing Sessions (Slides/Video/Audio):
Please take the following browser test for concurrent breakout sessions (Slides/Audio only):
Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
2.0Ghz processor or faster
512 MB RAM (1 GB recommended)
Monitor and Video Card that support 64k color
Hard-wired Internet Connection with a High Bandwidth allowance on your organization's network.
- A DSL connection of 512 Kbps or higher for the concurrent sessions (slides and audio) and a Cable or Broadband connection of 2 Mbps or higher for the Plenary webcast presentations with full-motion streaming video.
- Please contact your IT department and notify them you will be streaming both audio and video the week of the conference and to allow for enough bandwidth usage during that period of time.
- You should consult your IT department or internet provider. We recommend a broadband connection with ports 80, 443 and 1935 open and minimum firewall restrictions. For highly restricted networks please make sure the following IP addresses and ports are open.
188.8.131.52 port 80 (web and Flash file delivery)
184.108.40.206 port 80 (web and Flash file delivery)
220.127.116.11 ports 1935, 443, and 80 (Flash RTMP and RTMPT streaming) [fms1]
18.104.22.168 ports 1935, 443, and 80 [fms2]
22.214.171.124 ports 1935, 443, and 80 (Flash RTMP and RTMPT streaming)[fms3]
126.96.36.199 ports 1935, 443, and 80 (Flash RTMP and RTMPT streaming)
188.8.131.52 ports 1935, 443, and 80 (Flash RTMP and RTMPT streaming)
184.108.40.206 port 80 (web delivery)
220.127.116.11 port 80 (web delivery)
18.104.22.168 port 80 (web delivery)
22.214.171.124 ports 1935, 443 (Flash RTMP and RTMPT streaming)
126.96.36.199 ports 1935, 443, 80 (Flash RTMP and RTMPT streaming)
188.8.131.52 ports 1935, 443, 80 (Flash RTMP and RTMPT streaming)
Adobe Flash Player 10.0 or newer, if you wish to download or update your version of the Adobe Flash software direct your web browser to: http://get.adobe.com/flashplayer
- We recommend de-selecting the “optional offers" box before downloading and installing Flash.
- Windows 7 or later, Mac OS X 10.5 or later
- IE 11 or later, Firefox 3.0 or later, Safari 3.0 or later, Google Chrome, edge
It is recommended that you use a PC or MAC with an updated Internet Browser.
Make sure you have pop-ups blockers disabled in your Internet browser settings.
Make sure that your internet browser is Active X enabled.
Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease.
We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience.
Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
Need Further Technical Assistance?
Please send an email to email@example.com or call our Customer Support Team at 800-274-9390